Jackie Freiberg

As a bestselling author and leadership expert, Jackie has dedicated her career to helping executives and managers practice the art of leadership. Jackie is dedicated to helping leaders create BEST places where the BEST people can do their BEST work to create a BETTER world.

Jackie is the author of NANOVATION: How a Little Car Can Teach the World to Think Big and Act Bold. Jackie and her husband Kevin are also authors of their international best seller NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, BOOM! 7 Choices for Blowing the Doors Off Business-As-Usual! and GUTS! Companies that Blow the Doors Off Business-As-Usual.

Jackie is recognized as one of the “Top 30 Best Minds on Leadership” by Leadership Excellence Magazine, and is one of the most sought-after female business speakers in the nation.

Her articles and interviews have been published in the Wall Street Journal, Business Week, Investor’s Business Daily, Dubai’s CapitalME, India’s Management Next, India’s Business Standard, India’s Economic Times and India’s Financial Times.

Leadership

Leaders shape culture, which in turn, shapes performance and determines the ultimate financial condition of your business. Leadership is a choice, not a position. If we got rid of your title would people still follow you?

In this theme we unpack the character strengths of great leaders and show you how these strengths play out in some of the world’s most revolutionary companies. Our objective here is to help you dramatically accelerate the development of leaders at every level within your company.

We want to help you grow leaders who can energize and inspire others, who refuse to be held hostage by history and who have the GUTS to move your organization in bold new directions.

Engagement and Culture

What if your company had a reputation for being the BEST PLACE, where the BEST PEOPLE, can do their BEST WORK? We’re talking serious competitive advantage!

You can deliver on the brand promise you make to your employees; it means creating a place where impassioned people come to work fully awake, fully engaged and committed to driving growth.

We’ll unpack Southwest Airlines’ crazy, yet very purposeful recipe for creating one of the most productive workforces in the world with 37 consecutive years of profitability. The greatest success story in the history of commercial aviation boasts a culture in which 35,000+ people are fully committed and inspired to achieve extremely high productivity, service, safety and financial objectives. This is an exciting, behind-the-scenes look into an all-American, yet globally recognized brand that will help you create your own blueprint for success.

Innovation

Want to move innovation from a tired cliché to a powerful competitive advantage? Want to make it everyone’s job to innovate?

We layout the preconditions leaders must create to make innovation a way of life—a deeply embedded part of your cultural DNA. Find out how the most creative companies in the world innovate BEYOND customer expectations. Learn what the best leaders do to inspire ingenuity and unleash imagination—to create a place that is perpetually loaded with fresh ideas.

We will also take you behind the scenes and show you how, in the face of seemingly insurmountable odds, the people of Tata Motors achieved the impossible by creating the Tata Nano, a 1 Lakh ($2500) car that has taken the world by storm.

Service

Service and loyalty are the result of leadership from the inside out—the consistent, diehard execution of a “people-first” service philosophy. This theme addresses the critical links between leaders who adhere to a “people-first” philosophy, turned-on, passionate employees who give something of themselves in addition to just doing the job and fiercely devoted customers who evangelistically tell your story.

The research is very clear. Companies known for world-class service, quality and hospitality work hard to create cultures (even in tough times) where employees feel honored and served; people truly trust and connect with each other; seamless collaboration translates into flawless execution and work is fun.

This theme allows you to borrow from the best and create your own “people-first” service strategy. We have written about many of the most admired companies and global service brands around and we’re passionate about revealing the chutzpah and details behind their success.

You are so awesome! Your presentation was the best one ALFA has had and so many people told me the same. It really is your passion to help people and to try to get your message through to make work easier. You have spelled inspiration& for so many people. — Assisted Living Federation of America

Your focus on great leaders and the responsibility we have for being purposeful about culture was exactly what we needed to remind us of our continued focus as GFS leaders. We also learned that we need to rethink our hiring strategies looking for people that have the type of attitude that can embrace our culture, putting technical and selling skills as second priority. Your presentation to this group was very powerful and professionally executed. — Gordon Food Service

I just wanted you to know that you were the hit of the entire conference. I had so many people call to tell me how impactful your presentation was. Needless to say, we are indebted to you for hitting the mark and truly inspiring our People Department Team. Again, thank you for delivering what was one of the most uplifting engaging presentations I've seen. — Southwest Airlines Company