Bobbi is an expert at bringing the science of human performance into practical learning that managers can use to achieve business results. Her expertise comes from both her academic career and her life and professional experience.
Bobbi has been developing managers and building high-performing teams for more than 20 years for firms in financial services, retail, professional services and technology industries. In addition to a background in managing people, she has studied individual and team performance for the last ten years and will complete her Masters degree in Positive Organizational Development and Change at Case Western Reserve in 2010. She is the author of the upcoming book, Seeds of Leadership: Practical Wisdom for Developing Your Personal Power, is a contributing author to both Conversations on Customer Service and Sales and to the best-selling book, Masters of Success. Her blog, Performance-Centered Leadership, helps people improve professional effectiveness and personal resilience.
Bobbi speaks on the science and practice of Performance-Centered Leadership throughout the U.S.
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Domestic Keynote Fee Range*:
Perfect for:
• Less time spent dealing with under-performing employees; reduction of time directly handling customer complaints; increased retention of star performers; increased employee competence and confidence; and better results for customers through enhanced coordination and trust among work groups
• Build a solid core of strength that allows you to move forward with courage, determination and optimism
• Inspire leaders to help them realize the potential of their team; help leaders understand how their beliefs affect performance; and ways to help their team give their best -- everyday!
*Speaker fees vary based on event location, program duration and other factors, and are subject to change without notice. Please contact us for an accurate fee quote for your event.
Bobbi is an expert at bringing the science of human performance into practical learning that managers can use to achieve business results. Her expertise comes from both her academic career and her life and professional experience.
Bobbi has been developing managers and building high-performing teams for more than 20 years for firms in financial services, retail, professional services and technology industries. In addition to a background in managing people, she has studied individual and team performance for the last ten years and will complete her Masters degree in Positive Organizational Development and Change at Case Western Reserve in 2010. She is the author of the upcoming book, Seeds of Leadership: Practical Wisdom for Developing Your Personal Power, is a contributing author to both Conversations on Customer Service and Sales and to the best-selling book, Masters of Success. Her blog, Performance-Centered Leadership, helps people improve professional effectiveness and personal resilience.
Bobbi speaks on the science and practice of Performance-Centered Leadership throughout the U.S.
Performance-Centered Leadership: Put the science of high performance to work for your organization
The unrelenting demand for marketplace performance puts pressure on managers to deliver with excellence – everyday. No excuses about the grueling pace of change or the magnitude of uncertainty. Managers can meet that challenge by tapping into the potential of their people. Performance-Centered Leadership gives managers the power to turn the latent potential of people into top-notch performance.
Wake Up Your Potential
When people face a challenge, they often look outside themselves for the solution. This is dangerous thinking. If we think that the solution lies outside of us, we lose hope and feel like we have no control over our own lives. Our greatest source of power and strength lies inside us: our beliefs, our courage, our strength, managing our fears and doubts, the responsibility we exercise, the choices that we make.
Wake Up Your Potential is about helping people build a solid core of strength that allows them to move forward with courage, determination and optimism.
Crossing the Finish Line is Just the Beginning
There’s a difference between winning and being a winner. After crossing the finish line, win or lose, a winner looks for the next goal. They know that the finish line is simply their next starting line. How can you prepare your team with the mindset of a winner?
They need an extraordinary leader who shows how they make a difference, a leader who pushes them forward when fear has made them shy or success has made them complacent. They need a leader who helps them see beyond their current limitations, believe in their potential, and commit to unleashing their greatness.
The dividends were immediate. My team has a new appreciation for one another and our customers plus I see how they treat their jobs, bringing a renewed sense of passion and energy that is reflected in their productivity and customer satisfaction. — Director of Customer Service, Axium Software
Bobbi showed me how we make a huge contribution to our customers lives. I'll never answer a support call the same way again. — Customer Service Professional, Axium Software
Unlike the past where I felt like a helpless spectator simply watching my team struggle with implementing company initiatives, this time I felt like I was equipped to really help them not only make the changes but also make the changes. — Marty, Customer Service Center Manager
I have attended many seminars and programs delivered by some of the best speakers in the country and Bobbi's program is without question, the most valuable and useful program I have attended. — Lisa Edwards, President, Bloom
