Dr. Mark Goulston

How many conversations today will you try to get through to: customers, clients, employees, colleagues, bosses, directors, managers, vendors not to mention spouses, children, parents, friends and off course yourself?

Probably a more appropriate question would be, how many conversations will you have today where you are not trying to get through to someone? The answer. Probably few.

And after you get through, what next? How often do they change what they’re doing in a positive direction for both them and you? What would be the effect on your and their productivity if they did?

Mark Goulston, M.D. is a business advisor, consultant, trainer and coach trained as a clinical psychiatrist who honed his skills as an FBI/police hostage negotiation trainer who increases people’s ability to get through to anyone.

Dr. Goulston’s development of those skills started with his education: a B.A. from UC Berkeley, an M.D. from Boston University, post graduate residency in psychiatry at UCLA. He went on to be a professor at UCLA’s internationally renowned Neuropsychiatric Institute for more than twenty years, become a Fellow of the American Psychiatric Association (the highest award that organization offers) and was named one of America’s Top Psychiatrists for 2004-2005 by Washington, D.C. based Consumers’ Research Council of America.

A partial list of companies and organizations he has trained, spoken to, provided executive coaching to or consulted with include: GE, IBM, Goldman Sachs, Merrill Lynch, Xerox, Deutsche Bank, Hyatt, Accenture, Astra Zenica, Kodak, Federal Express, FBI, Los Angeles District Attorney, White & Case, Seyfarth Shaw.

He is a member of the National Association of Corporate Directors and the Worldwide Association of Business Coaches and is the best selling author of four books including Get Out of Your Own Way at Work… and Help Others Do the Same (Perigee, 2006), is a contributor to Harvard Business, the Tribune media syndicated column, Solve Anything with Dr. Mark, column on leadership for FAST COMPANY, Directors Monthly. He is frequently called upon to share his expertise with regard to contemporary business, national and world news by television, radio and print media including: Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Los Angeles Times, ABC/NBC/CBS/Fox/CNN/BBC News, Oprah, Today.

Dr. Goulston lives in Los Angeles with his wife and three children.

Get Through to Anyone, Anywhere, Anytime at Work

Want to get through more effectively to a customer, client, employee, boss, partner, team, board of directors or investor? What more could you ask for than Dr. Mark’s skills as an executive adviser, leadership coach, FBI/police hostage negotiation trainer with 30+ years experience as a clinical psychiatrist? (for offsites, conventions, sales and management meetings)

Potential is a Terrible Thing to Waste: Get Out of Your Own Way and Help Others Do the Same

If neither you nor your people are fulfilling your potentials, there’s a good chance that you’re getting in your own way and so are they. This keynote or half/full day training is based on Dr. Mark’s best selling Get Out of Your Own Way series of books. (for corporate retreats and conventions)

Opening Act: Why should I listen to you?

A 30-45 minute interactive presentation that opens up the hearts and minds of audiences to listen and try what they learn at offsites, conventions and retreats by Mark challenging the entire audience to try to get through to him. This talk narrows the gap between people being ready for change (which is most of us) and ready to change (which is few of us). (as the lead off presentation at corporate, board and industry retreats, offsites and conventions)

The Respected Leader: Are you one of them?

When people trust you, they like you; when people respect you, they do what you say because they want your esteem. What would be the effect on your results if your people respected you, the way you respected and listened to your mentors and role models? Find out how to do onto your people what was done onto you that helped you succeed. More importantly honor those people that helped you be successful, by “paying it forward.” (a highly interactive presentation for C-level and senior management who want to inspire their people to be the best they can be)

The Best Life Possible: How to Make It Happen

Many successful people know more about making money than about achieving a happy and fulfilling life. The secret to a regret free life is to achieve the most meaningful accomplishments as defined by you. Easier said than done? Not when you hear Dr. Mark explain his “bullet proof” blueprint for making it so. (inspirational keynote, well suited to participants and spouses)

Not only was this the highest attendance program (during a full day of hostage negotiation training), it also had the highest sustained attendance of any program. This speaks volumes about the high regard in which you are held and the quality of your presentation — I believe it is accurate to say that the information you imparted will save lives in the future. — Assistant Director in Charge, FBI

Dr. Goulston was a breath of fresh air in our tech-heavy environment. He is not only an inspiring and incredibly knowledgeable practitioner, but also a true steward to people. I was amazed by the simplicity of his teachings and his gracious mission to empower others. — CIO Account and Release Management, Accenture - Chicago

Given the high praise I received from the person who referred you to me, I had high expectations of you. You not only exceeded my expectations, you completely exceeded my group’s expectations. My people are not the easiest to win over. They can be skeptical and don’t suffer fools or foolishness gladly or lightly. You did more than win them over. You motivated us and you inspired us. Several people commented that you were the best speaker they had heard at Xerox in the past 10 years. I agree. — Controller, Xerox Corporation

Your talk, "How Bias Can Impair Your Success and How You Can Eliminate It! Getting Along with Others Who Are Not Like You," has received more comments than any of our Online CLE seminars as well as the highest average rating of 4 out of a possible 5 stars. It is due to programs like yours that our program has enjoyed such success in serving the legal community. Please accept our sincere gratitude and thanks. — The State Bar of California