Mark Sanborn

Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.

Mark graduated cum laude from Ohio State University. In 1978-79 Mark served as the National President of the FFA, a youth organization of 500,000 members. In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner. He is the immediate past president of the National Speakers Association, the leading organization for experts who speak professionally.

Sanborn has shared his expertise with audiences in every state and several countries. Recently he was a speaker for and the moderator of Influential Leadership, a 72 city, 16 country simulcast featuring some of the top leadership experts of the day including Marcus Buckingham, Patrick Lencioni and John Maxwell.

Mark holds the Certified Speaking Professional designation from the National Speakers Association and is a member of the Speaker Hall of Fame. He is also a member of the exclusive Speakers Roundtable, made up of 20 of the top speakers in America.

Sanborn is the author of seven books, including Teamwork: Making Teamwork Work, Sanborn on Success and Upgrade: Proven Strategies for Dramatically Increasing Personal and Professional Success. Mark’s book The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, is a national and international best seller which debuted at #3 on the Wall Street Journal bestseller list and is one of the 100 bestselling, nonfiction titles of 2004 according to Publisher’s Weekly. Internationally it is a bestseller in India and has sold over a quarter million copies in China.

He has created and appeared in 20 videos and numerous audio training programs. His video series, Teambuilding: How to Motivate and Manage People made it to the #2 spot for bestselling educational video series in the U.S.

Mark’s list of over 1,000 clients includes Costco, Enterprise Rent-A-Car, Harley-Davidson, Hewlett Packard, Morton’s of Chicago, New York Life, ServiceMaster, and Washington Mutual.

He resides in the greater Denver, Colorado area with his wife Darla and sons Hunter and Jackson.

The Encore Effect: How to Give a Remarkable Performance

Everybody has a “stage”. It could be one’s work, home or community and a passion for the quality of what we do. Mark Sanborn presents a new, high impact presentation based on his forthcoming book, The Encore Effect: How to Give a Remarkable Performance in Anything You Do (Random House, September 2008).

Mark describes the process for creating a remarkable performance in whatever you do that will make customers, colleagues and others want to come back for more.

You will learn how to practice your craft using SCALES (Summarize Critical Actions Learn Essential Skills), use preparation to virtually assure success, keep polishing to 2LU: two levels up, and avoid performance pitfalls. It’s the same methodology for achievement that Mark has used to become a best selling author, hall-of-fame speaker and leading authority on leadership, service and team development.

No matter what you or your organization do, Mark Sanborn’s latest keynote presentation will give you valuable insight into achieving and sustaining encore type performance.

You Don't Need a Title to Be a Leader

In his work with corporate America, Mark Sanborn has found that too many definitions of leadership are focused on the outer manifestation of leadership; the title, position on the org chart, and corner office space. These perquisites of appointed leadership may have little to do with the actual ability of the individual who enjoys them to lead. Sanborn has found that the more telling characteristic of true leaders is their power with people as opposed to the positional power they may enjoy over people

As one of our leading thinkers, authors and speakers on leadership, Mark has focused on the true heart of leadership; What he refers to as little ‘l’ leadership. This “genuine leadership” is not conferred by title or location in the executive suite. It is leadership demonstrated through our everyday actions and the way we influence the lives of those around us.

Mark was inspired to write You Don’t Need a Title to Be a Leader: How Anyone, Anywhere, Can Make a Positive Difference by his encounters with the genuine, often untitled, leaders that make such a significant and positive difference at every level of our organizations.

In Mark’s keynote presentation of the same name you’ll gain valuable insights on how to develop your own leadership ability and the leadership potential of your employees. He’ll show you how to identify and develop the characteristics that define genuine leadership.

As a master storyteller, Mark has an unparalleled ability to communicate fundamental business and leadership truths through simple stories, anecdotes and humor. You Don’t Need a Title to Be a Leader is a message that will resonate with those who aspire to make a positive difference – regardless of title or position.

The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

Personalize the message of Mark’s bestselling book, The Fred Factor, for your audience. This highly motivational presentation explains how you can become a Fred … providing you the means to reinvent your business and life through self-mastery, vision, empowerment, and service. This program is a powerful way to get everyone from front-line employees to upper management focused on the importance of self-responsibility and creating value for those we work and live with. It goes beyond the workplace to show viewers how to enrich their personal lives as well.

High Impact Leadership

Few people are “natural born leaders,” but leadership can be learned and this presentation teaches it. You’ll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.

The Ten Commandments of Customer Service

What does truly exceptional customer service in your industry look like? The chances are good that your customers have never seen it, according to the American Customer Satisfaction Index. This nationwide survey determined that across 24 industries, customer service levels have been declining, on average.

This is unfortunate, and it can directly affect the fortunes of your company.

Why are the Ten Commandments of Customer Service important?

Less-than-exceptional customer service dampens enthusiasm towards your organization. If you aren’t consistently exceeding expectations, then sooner or later it will have a draining affect on your bottom line.

How can the Ten Commandments of Customer Service help your organization?

Some customer service programs offer good ideas but stop short of delivering hands-on solutions your people can implement right away. This program – based on Sanborn’s Ten Commandments of Customer Service – offers workable solutions, custom-tailored to your business.

I've been fielding one rave review after another on your talk.... Not only did you customize your presentation to meet ASAP's need, you exceeded our expectations. That's something that no speaker I've hired for this has ever done, until now. — ASAP Software Express, Inc.

Needless to say, Mark, you scored a home run with the way you integrated the facts about Doubletree into your message. Everyone in the audience was spellbound by the amount of information you had about our company. Kindly make sure to include the Doubletree Hotels Corporation to your list of many, many satisfied clients. — Doubletree Hotels Corporation

I was extremely pleased with your performance and overwhelmed that you hit every single key message about McDonald's that I gave you. You definitely exceeded our expectations. — McDonald's

Your presentation to our top sales and marketing people and our business and marketing vice presidents, as well as our CEO, would be rated a 10 on a 1-10 scale. — AMP Incorporated