One of the most successful senior business communication executives and angel investors of our time, Mark C. Thompson has been a board member and advisor to Global 1000 companies and is Charles Schwab’s former Chief Customer Experience Officer, download pdfChief Communications Officer and Chief of Staff. During his tenure, the company’s customer assets grew ten-fold to more than $800 billion dollars in over five million client accounts, and continue to grow during the greatest economic storms in history. Now, Build a Great Business, Success Built to LastThompson created the Schwab Leadership Series and worked face-to-face with many of the world’s best global leaders and entrepreneurs – from Richard Branson and Steve Jobs to Warren Buffett, AG Lafley, Herb Kelleher, Michael Dell, Bill Gates, Ford CEO Alan Mulally and Zappos founder Tony Hsieh.
Thompson co-authored the bestseller Success Built to Last, the sequel to Jim Collins and Jerry Porras’ classic, Built to Last. By focusing on Collins’ five levels of leadership, Thompson coaches leaders to get things done fast!
In 2010, the American Management Association published Thompson’s bestselling book – Now, Build a Great Business. He also edited two books for Harvard Business Press – Weathering the Storm and Crisis As Opportunity.
Today, Thompson is an expert advisor on Level V Leadership and Built to Last – transforming how leaders inspire managers to boost sales, innovation and lead change in a volatile world. In addition, Thompson is Chairman of the American Express Leadership series for Peter Drucker’s Leader to Leader Institute. He is a member of the Board of Governors of the Institute and is a board member, investor and advisor to 8 companies while serving on the faculty of the World Economic Forum, John F. Kennedy University, and a scholar at Stanford University.
Mark’s expertise on Success Built to Last reveals key insights into business growth, sales, service, innovation, leadership, customer engagement and talent management in a presentation ideal for groups looking for a “meaningful secret formula for success.” (Richard Branson, Virgin)
Thompson is a current Member of the Board of Directors and founding investor in Smule.com, one of Apple’s top iPhone and iPad applications companies. He was also Executive Producer of Schwab.com and Chairman of Rioport, which popularized the mp3 audio technology now used in Apple’s iTunes.
In addition to an MBA, Thompson holds a Masters degree in Social Media studies from Stanford University, where he became an investor in Facebook, Baynote, CNS Response, Cancer Genetics, Goldman Sachs Special Opportunities.
Thompson is a Visiting Scholar at Stanford University and a founding advisor to the Stanford Realtime Venture Design Lab. He has also served on the faculty of John F. Kennedy University, World Economic Forum, Tony Robbins Business Mastery series.
Thompson is the Producer & Host of the Leadership Dialogue Series: sponsored by American Express.
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Quick Reference Card
Business, Change, Customer Service, Employee Engagement, Entrepreneurship, Leadership
Domestic Keynote Fee Range*:
$25,000-40,000
• Convince your team not only to embrace change, but actually lead the transformation now
• Take advantage of turbulence in your markets in order to steal bases on competitors and build value for customers
• Convert loyal clients into higher ticket up-sell opportunities
• How world-class teams generate unstoppable growth
• Three drivers of influence for every high achiever
*Speaker fees vary based on event location, program duration and other factors, and are subject to change without notice. Please contact us for an accurate fee quote for your event.
